Due to fear of being penalised by their employer, a former debt adviser secretly explains working under Money Advice Pension Service (MaPS) contract. ' MaPS very nearly broke me, and I had to leave debt advice altogether in order to have a quality of life. ' 'The MaPS contract, and in particular its nonsensically onerous DAPA requirements, ended over 20 years of dedicated service with an organisation I had expected to retire working for. The MaPS contract nearly destroyed my physical and emotional health, and that of other long-term, incredibly hardworking debt advisers, who were also left with no option but to change their career direction after 10-20 years and leave to work for other charities or housing associations. The MaPS contract turned both debt advisers and clients into faceless commodities; it was all about the numbers without consideration for the impact its unrealistic and unachievable DAPA requirements have on both debt advice staff and, as a result, clients.
UCAN, a forum seeking to bring together trade unionists, welfare rights and debts experts, TRAs and anyone interested in organising campaigns against the cause of poverty in Britain and raise awareness for wider public benefit. UCAN's aim is to connect with people, campaign to raise awareness of poverty related issues to bring about positive outcomes for communities in financial struggle.
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