Due to fear of being penalised by their employer, a former debt adviser secretly explains working under Money Advice Pension Service (MaPS) contract. ' MaPS very nearly broke me, and I had to leave debt advice altogether in order to have a quality of life. ' 'The MaPS contract, and in particular its nonsensically onerous DAPA requirements, ended over 20 years of dedicated service with an organisation I had expected to retire working for. The MaPS contract nearly destroyed my physical and emotional health, and that of other long-term, incredibly hardworking debt advisers, who were also left with no option but to change their career direction after 10-20 years and leave to work for other charities or housing associations. The MaPS contract turned both debt advisers and clients into faceless commodities; it was all about the numbers without consideration for the impact its unrealistic and unachievable DAPA requirements have on both debt advice staff and, as a result, clients.
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